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Return, Refund & Cancellation Policy
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase. Products should be returned in the original condition.
We have a 2 day return policy and it is available only on packed items from the date of delivery of the product. We will issue a full refund minus the shipping charges. We request you to ensure that while returning the items they need to be packed properly so that the original packing of the product is not damaged while they are in transit. The return shipping charges are to be borne by the customer
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account. Our Policy for the cancellation and refund will be as follows:
Cancellation Policy
RETURNS WILL BE ACCEPTED UNDER THE FOLLOWING CONDITIONS:
- Defective/Damaged product
- Wrong product delivered
RETURNS WILL NOT BE ACCEPTED UNDER THE FOLLOWING CONDITIONS:
- Returned without original packaging
- Damaged products reported after 2 days of delivery.
HOW DO I INITIATE RETURN REQUEST AND WHAT HAPPENS AFTERWARDS?
Please send an email or call +91-7303787221 our customer care info@himalyanagro.com.
Return request will be reviewed by https://www.himalyanagro.com team. After the product is received, it is verified against your claim and refund is initiated.
WHAT HAPPENS AFTERWARDS?
While we try to ship out every order that has been successfully placed with Himalyan Agro , there are some situations in which we may have to cancel orders. Some of the situations that may result in your order being cancelled include (but not limited to):
- Product no longer available or temporarily out of stock
- Limitations on quantities available for purchase
- Inaccuracies or errors in product or pricing or promotion information
- Inaccurate or insufficient address
At times we may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as possible.
CANCELLATION BY THE CUSTOMER
In case we receive a cancellation notice from you within 2 hrs of placing the order and the order has not been processed by us, we will cancel the order and refund amount to you. We will not be able to cancel those orders that have already been processed and shipped.
REFUNDS
WHEN WILL I GET THE REFUND?
We initiate the refund within 4 -5 working days of receiving the product at our center in case of returns and in weeks’ time refund should reflect in your account. In case of Cancellations, if the product is not shipped, we initiate the refund immediately.
REFUND POLICY
We will try our best to create the suitable design concepts for our clients.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account immediately.
As it is a food product, opened and used tin tumbler will not be taken back and no return and refund will be done.
